Order from chaos: how to keep knowledge documented and accessible

To be useful, company documentation needs to be organized, up to date, and easy to find. Let’s explore how to build one reliable source of truth.

What you'll learn

1

First devise a hierarchy in which every piece of information lives in its logical location.

2

Next, organize the company’s explicit usable knowledge — info everyone uses to get things done.

3

Finally, document for the record all the knowledge that lives only in your teammates’ heads.

Character sitting on the floor

Get the PDF